FREQUENTLY ASKED QUESTIONS

We're here to help. Get in touch and we'll get back to you as soon as we can

HOW CAN WE HELP

General

How can I get started with BSH?

Once you have analyzed your requirements pick the type of Dedicated Server you want to use.
Dedicated Servers:
A dedicated server is physical server which you lease an entire server. You can look at dedicated server plans below: https://bestarhost.com/dedicated-servers/

Where is your data center located?

Although we do not own or operate datacenters but we have made partnerships with several datacenters around the world to keep our products running 24 hours a day, 7 days a week. These datacenters are located at below countries:
  • United States
  • Canada
  • Germany
  • Australia
  • United Kingdom
  • Netherlands
  • France
  • Russia
  • Austria
  • Lithuania
  • Canada
  • Hungary
  • Ireland
  • Romania
  • Norway
  • Finland
  • Malta
  • Spain
  • Poland
  • China
  • Turkey
  • Dubai
  • Japan
  • Malaysia
  • Singapore
  • Hong Kong
  • Taiwan
  • India
  • Indonesia
  • South Korea
  • Saudi Arabia
  • Pakistan
  • Kyrgyzstan
  • New Zealand
  • Brazil
  • Panama

Do you need id or passport for account validation?

You do not need any document for using  services.

Do you allow resellers?

You are allowed to resell all of our services inclusive to Dedicated Servers.

Any limitations in sending emails from your servers?

We do not enforce any limits on the amount of email that can be sent from Dedicated Servers.

Do you offer Dedicated Bandwidth ?

Bandwidth we provided on best effort and it’s not 100% to sustain 24/7 on mentioned speeds whatsoever

HOW CAN WE HELP

Dedicated Servers

What are the most common uses of a Dedicated Server?

There are dozens of things you can do with Dedicated Servers:
  • Host a Website
  • Gaming Server
  • Host Company Email
  • Create a VPN
  • Back Up Your Data
  • Host a Database
  • Application Server
  • Video Streaming
  • Music Jukebox
  • Masternodes
  • RDP Usage

What is a Dedicated Server?

At Dedicated Server, the client has access to the full range of resources on the physical server. This includes all network access, hard drive storage capacity, memory, and processing power.

Who will have control of the Dedicated Server?

You will get the full control over your server and its management. All your data will be accessed by you only and no third party will be able allowed to access your data without your permission.

How many IP addresses can I have per server?

We have partnership with different datacenters, so it is upto location. You can however look at server configurations during order as every location has different IP limits.

Can I change the physical specifications of the server?

You cannot upgrade from one dedicated server to another, instead order the new dedicated server. However you can still contact support to see what can be done.

If I am not using my server, do I still have to pay for it?

Unless you cancel your server, you are liable to pay the server fees even if you have not used at all.

HOW CAN WE HELP

Support

What are your online timings?

We are online 24 hours a day, 7 days a week. Either its day or night feel free to contact our support at any time.

Is there any telephone support?

Yes we provide phone support however we prefer either you submit ticket or contact us via live chat.

What should I do when my server is down?

If you are not able to access your server, contact our support we will make sure your server is up.

Difference between managed and unmanaged servers?

Managed Servers are where the provider manages all the technical aspects of your server, such as backups, maintenance and risk monitoring.

At Unamanaged Server, you need to manage all the technical aspects by yourself.

Will I get any kind of assistance while using servers?

We provide unmanaged servers however as a courtesy we may take care of technical aspects like hardware, software installation, server hardening and network.

Does servers require a lot of technical knowledge?

Servers are best suited for those with technical knowledge, have a team dedicated to server management, or those who have the time to carry out all these tasks.

HOW CAN WE HELP

Billing

What payment methods are accepted?

We accept Cryptocurrencies like Bitcoin, Litecoin, Ethereum, Bitcoin Cash Tether, Stellar, Dash, Dogecoin, TrueUSD and XRP.

Which Cryptocurrency do you accept?

We accept all major Cryptocurrencies, if you want to pay using Cryptocurrency which is not listed with us please request address of such Cryptocurrency at support for manual payment.

Can I get a free trial for Dedicated Servers ?

At present, we do not have plans that allow our customers to test out our servers for free.

Does BSH Layer offer Money Back Guarantee?

All hardware is tested before it is delivered to you. Therefore, we currently do not offer any refund or money back guarantee.

Can you give a discount if we pre-pay?

Yes, we offer high discounts of 5% to 20% for pre-payment of 3 months or above.

When can I ask for a server to be cancelled?

If you no longer want your server, you just have to stop renewing it or contact our support to cancel the server.